Zero distance in spare parts, maintenance and customer care
Extended Warranty on Core Components
（Available in Mainland China only）
Core 3E Systems Extended Warranty: 5 Years / 500,000 km
10-Point Service Commitment
Lifecycle Customer Care
One-stop repair solution
All vehicle repairs are handled entirely by Zeron’s authorized service stations — efficient maintenance with minimal downtime.
Emergency Roadside Assistance
Arrival within 1 hour for 50 km, 2 hours for 100 km, and 4 hours for 200 km.
Repair Delay Compensation
If a warranty-covered breakdown is not resolved within 24 hours, compensation of RMB 1,000 per day will be provided.
Spare Parts Price Guarantee
If customers purchase genuine Zeron spare parts via authorized channels at a price above the official retail price, Zeron will fully refund the price difference.
Supported by a professional technical team on standby 24/7, Zeron provides dedicated support from consultation through maintenance.
Unconditional On-Site Service
When a vehicle under warranty suffers a breakdown, service stations will deploy on-site repair.
Manufacturer Field Service
Zeron service engineers conduct proactive monthly vehicle inspections to maximize uptime.
Spare Parts Supply Guarantee
Zeron Cloud Warehouse, 10 national central distribution centers and factory-authorized policies for service stations ensure fast delivery of urgent repair spare parts via dedicated vehicles, air freight and other logistics.
Predictive Maintenance Service
Shifting from reactive to proactive service, the Zeron Intelligent System monitors faults 24/7 and triggers early warnings. It enables early detection and resolution to maximize customers’ operational efficiency.
